Technical Support

Fault Management

Even the most reliable technology can let your customer down occasionally. Should a fault occur we have the engineers and technical staff on hand to solve even the most complex issues.

Level 1 support across all products is provided by our technical team, with escalations to our level 2 and level 3 engineers as required.

BTB’s fault management service is available and on call 24-hours a day to help you detect, isolate and resolve any network malfunctions that arise for your customers. 

Real-time fault monitoring and reporting systems alert us to any potential problems allowing us to pro-actively respond.

Helpdesk and Configuration

Our helpdesk staff answer all your customer queries in your name, as your brand, and are experts in troubleshooting. We provide daily assistance with issues such as:

• DSL line faults.
• Incorrect router configurations.
• DNS settings.
• Cloud PBX administration.
• Configuring and changing IVR settings.
• Investigating security issues.
• Liaising with Tier 1 providers and third parties on your behalf.

Advanced Services

Bid on complex deals with the assurance that BTB can assist you with the technical details.

• Advice on advanced products such as MPLS networks.
• Pre configuration and branding of your hardware.
• Specific network contention ratios.
• Proposal analysis and technical audits.

Partner with BTB and let us resolve your customer's technical issues.