Even the most reliable technology can let your customer down occasionally. Should a fault occur we have the engineers and technical staff on hand to solve even the most complex issues.
Level 1 support across all products is provided by our technical team, with escalations to our level 2 and level 3 engineers as required.
BTB’s fault management service is available and on call 24-hours a day to help you detect, isolate and resolve any network malfunctions that arise for your customers.
Real-time fault monitoring and reporting systems alert us to any potential problems allowing us to pro-actively respond.
Troubleshooting and design assistance. From routing issues to complex MPLS network architecture.
Our helpdesk staff answer all your customer queries in your name, as your brand, and are experts in troubleshooting. We provide daily assistance with issues such as:
Bid on complex deals with the assurance that BTB can assist you with the technical details.
Partner with BTB and let us resolve your customer's technical issues.