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Account Management

Dedicated Account Manager

When you partner with BTB you’re assigned a dedicated account manager to assist in making your business a success.  A central point of contact who will assist with:

  • Establishing yourself as a telecommunications, data and cloud provider.
  • Training on products, systems and processes.
  • Marketing plans and budgeting.
  • Forecasting and business development.
  • Financials and reporting.
  • Pre sales support with proposals, bill analysis, strategy and pricing.
  • Customer support and advice.
  • Growth strategies — be they staffing, processes, sales or marketing.
Dedicated account managers helping you every day.

Retain your Customers

BTB have implemented a ‘customer first’ program to ensure they are comfortable with your brand and feel genuinely welcomed. Our service team contact them at various times including:

  • A call and email welcoming them to your brand and providing all relevant details upon provisioning.
  • Contact when installation is completed and notifications of any outstanding issues.
  • Further contact upon first bill to ensure everything is understood and all services are to your customers’ satisfaction.
  • Warm touch calls after 6 months to keep them aware of your brand and ensure they are happy with the services.
  • Ongoing marketing programs on your behalf – keeping your brand front of mind.