Account Management

Dedicated Account Manager

When you partner with BTB you’re assigned a dedicated account manager to assist in making your business a success.  A central point of contact who will assist with:

• Establishing yourself as a telecommunications, data and cloud provider.
• Training on products, systems and processes.
• Marketing plans and budgeting.
• Forecasting and business development.
• Financials and reporting.
• Pre sales support with proposals, bill analysis, strategy and pricing.
• Customer support and advice.
• Growth strategies — be they staffing, processes, sales or marketing.

Retain your Customers

BTB have implemented a ‘customer first’ program to ensure they are comfortable with your brand and feel genuinely welcomed. Our service team contact them at various times including:

• A call and email welcoming them to your brand and providing all relevant details upon provisioning.
• Contact when installation is completed and notifications of any outstanding issues.
• Further contact upon first bill to ensure everything is understood and all services are to your customers’ satisfaction.
• Warm touch calls after 6 months to keep them aware of your brand and ensure they are happy with the services.
• Ongoing marketing programs on your behalf – keeping your brand front of mind.