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FAQs

Frequently Asked Questions

How much does it cost?

A small set-up fee applies when becoming a partner of BTB — this covers the costs associated with on-boarding you as a telecommunications service provider.

This fee includes (but is not limited to):

  • The set-up of your billing system
  • Merchant facilities
  • Call centre facilities
  • Paperwork
  • Terms and Conditions
  • Business planning
  • Go-to-market strategy
  • Pricing
  • Comprehensive training

Once you are set up, you will be ready to launch your business in the telco marketplace.


How long does it take to set up?

The implementation process generally takes four weeks from contract signing. At the end of this phase, you will be 100% set up to begin selling your services to your customers.


What additional support do I get?

BTB provides access to Salesforce CRM, which manages your provisioning, faults, and customer service activity, along with providing live access to our CINDY state-of-the-art billing system.

You will also be allocated an account manager, and during business hours you will have access to our partner support line.


Are there targets I need to achieve?

There are no ongoing monthly targets, but you must reach a minimum billed revenue of $15,000 in the first 18 months. BTB may also run incentives and various promotional programs to assist your growth.


Is the bill in my name?

The bill is produced in your own name and company colours. The BTB solution is completely white label. There is also space on your customers’ bills where you may advertise other products and services, and this can be changed on a monthly basis.


Can I add my own products to the bill?

Yes, our billing platform CINDY allows for third party services to be added to the bills such as rentals, maintenance and other items.


Who does all the collections?

BTB has a dedicated credit management team and provides a full debt collection process that will handle all your customer collections. With a proven collection rate of over 99.8% over a rolling 12 month average, our team enables you to concentrate on the growth aspects of your business. You also have live access to your debtors; you can manage them as little or as much as you like.


How often are payments made?

A gap payment (the difference between your collections and your wholesale costs) is paid monthly and delivered with your monthly reporting available in CINDY.


What is a management fee?

The management fee is a charge from BTB for the services we provide. There are no hidden costs, just one monthly fee that covers all the back-of-house functions we provide, such as customer service, provisioning, debt collection, billing and payments.


Do you assist with setting up plans for me to sell?

BTB can assist you with plans, pricing and modelling and give you indicative margins for these plans based on prior call profiles and experience.


What reporting is available?

You are provided with monthly reporting that details:

  • Revenue/wholesale cost and margin by customer
  • Breakdown of miscellaneous revenue items (non-product) such as early termination fees
  • List of payments received for the month
  • Live debtors
  • Access to your live billing system with all information readily available


Can I set up agents to sell for me?

Yes. However it is important to note that agents selling on your behalf are classified, according to industry regulations, as direct sales, so you’ll need to protect yourself in this regard. BTB can provide advice on this structure and set up for commissions, etc.


What happens to the sales I write?

Sales that you complete and sign should be sent into BTB for action with the relevant carriers.

BTB takes care of everything, including representing your company when liaising with your customer, if any additional information is required. All contract paperwork is scanned and attached to your customer in the billing system. You have complete visibility of the process and timelines for provisioning via Salesforce CRM.