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Level 2 Helpdesk/Technical Support

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BTB is a progressive, fast growing wholesale telecommunications company, servicing retail service providers, handling their billing, provisioning, customer service, technical and debt collection services.  

We are seeking an experienced Level 2 Helpdesk / Technical Support person to join our growing team. 

Full Training is provided with the job. Huge opportunity for professional growth.

General Duties

  • Troubleshooting data and IP based products with customers.
  • Configuration of routers, networks, firewalls, cloud PBX and other IP based systems.
  • Training of partners.
  • Hours of work will consist of 8 hour shifts ranging from 8.30am to 7pm Monday to Friday.

Key Attributes Required

  • Successful candidates will have a background in a Telecommunications Level 2 IT Helpdesk role, with a general knowledge of telecommunications products and services such as voice, mobile phones, PSTN, PBX, DSL, NBN, data products, and billing.
  • Computers/email – above average knowledge of Windows based Office and web systems required, including the ability to type 60+ words per minute.
  • Communication skills – successful candidates will speak articulately and have excellent English writing skills.
  • Organisational and time management skills are essential.
  • Team oriented with proven ability to work collaboratively with others.

Bonus Attributes

  • Background in IT, or IT related industry would be beneficial in this role.
  • 2+ years experience in a similar role would be highly regarded.

Why Join BTB?

  • We pride ourselves in being a supportive and fun place to work with excellent opportunities for career growth, training and remuneration for the right people.
  • We are a young energetic team that encourages everyone to contribute to our fun, exciting culture.
  • We drive staff development to further their careers.
  • Quarterly awards and recognition of high performing and developing staff.
  • Staff discounts for home phone, broadband and mobile.

If you are looking for a long term opportunity for professional growth in the telecommunications field, then this may be the job for you.

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